The client is a fast-growing player in the field of back-office transaction services. The client focuses on different organizations in different markets that wish to outsource their client administration. This means completely taking over processes ranging from transaction management to billing. These processes are then housed in the company's own systems.
The dynamic of the method of receiving and implementing assignments led the client to want to adapt their own systems in an agile way. This caused the size and complexity of the client's own back office systems to increase dramatically. Consequently, the manageability of the client's own back office system decreased, which meant that implementing technical changes and the support of the business happened at a slow pace.
Omnext® used Omnext SaaS to help the client to achieve a manageable, stable situation. Among others, this was by providing insight into the technical quality, maintainability, and structure of the current system. The (technical) documentation was also brought in line with the current status of the software. In addtion, the results let to a number of refactoring activities that greatly improved the maintainability and continuity of the back office systems.
The client has now included monitoring software quality and periodical documenting and redocumenting of the system as a permanent part of the management and maintenance process.